rezeki44 Privacy Policy

1. About This Privacy Policy

1.1 This Privacy Policy describes how rezeki44 (referred to as "we", "us", or "the Company") collects, processes, stores, and protects personal data provided by or collected from individuals who access or use the rezeki44 platform, including registered Members and non-registered visitors.

1.2 This Policy should be read in conjunction with the rezeki44 Terms & Conditions, which form part of the binding agreement between you and rezeki44. In the event of any inconsistency between this Policy and the Terms & Conditions on matters of data processing, this Privacy Policy shall prevail.

1.3 By registering an account with rezeki44 or continuing to use the platform after this Policy has been updated, you confirm your acceptance of its terms. If you do not agree with any part of this Policy, you should discontinue use of the platform and request account closure via live chat support.

1.4 rezeki44 takes data protection seriously. We maintain documented data processing records, conduct periodic internal reviews of our data handling practices, and implement appropriate technical and organisational safeguards commensurate with the nature and sensitivity of the data we process.

2. Personal Data We Collect

2.1 rezeki44 collects personal data through multiple channels, including account registration, platform usage, payment transactions, and communications with our support team. The categories of personal data we collect include:

2.2 Registration Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (for age verification purposes — you must be 21 or older);
• Malaysian identity card number (MyKad) or passport number for non-Malaysian nationals;
• Mobile phone number registered in your name;
• Email address;
• Residential address.

2.3 KYC Verification Data

• Scanned or photographed copies of government-issued identification documents;
• Proof of address documents (utility bills, bank statements);
• Selfie or live video verification images where required for identity confirmation;
• Screenshots or documentation of payment methods used.

2.4 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment methods;
• E-wallet identifiers (Touch 'n Go, Boost, DuitNow) or bank account details associated with your registered payment methods;
• Betting and gaming history, including wager amounts, game titles, and outcomes.

2.5 Technical & Usage Data

• IP address and approximate geolocation derived therefrom;
• Device type, operating system, and browser information;
• Session duration, pages visited, and interaction logs within the platform;
• Cookie identifiers and similar tracking data (see Section 6).

3. How We Use Your Personal Data

3.1 The personal data collected by rezeki44 is used for the following purposes:

3.2 rezeki44 does not use personal data for automated decision-making that produces legal or similarly significant effects on Members without human review, except where required by anti-money laundering screening protocols, in which case Members will be notified and given the opportunity to provide additional information.

4. Legal Basis for Processing

4.1 rezeki44 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you as a Member under the Terms & Conditions, including account management, payment processing, and customer support;
• Legal obligation: Processing required to comply with applicable law, including anti-money laundering legislation, KYC requirements, and data retention mandates imposed by regulatory authorities;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where our interests are not overridden by your fundamental rights and freedoms;
• Consent: Processing for marketing communications and any non-essential data collection, where consent has been explicitly provided and may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Sharing Your Personal Data

5.1 rezeki44 does not sell, rent, or otherwise disclose your personal data to third parties for their own commercial purposes. Personal data may be shared in the following limited circumstances:

• Payment processors and e-wallet providers: Necessary transaction data is shared with Touch 'n Go, Boost, FPX operators, Maybank, CIMB, and other payment service providers solely for the purpose of processing your deposits and withdrawals;
• KYC and identity verification providers: Identity documents and verification data may be processed by third-party KYC service providers acting as data processors under contractual obligation to rezeki44;
• Game software providers: Limited technical session data may be shared with licensed game providers (such as Pragmatic Play, PG Soft, and Evolution Gaming) for the purpose of delivering and auditing game services;
• Regulatory and law enforcement authorities: Where required by applicable law or a valid legal order, rezeki44 will disclose personal data to relevant authorities without prior notice to the Member;
• Fraud prevention networks: Transaction data may be shared with industry fraud prevention systems to protect all platform participants;
• Professional advisers: Legal, accounting, and audit professionals who are bound by professional confidentiality obligations.

5.2 All third-party data processors engaged by rezeki44 are contractually bound to process personal data only for the specific purposes authorised by rezeki44 and to maintain appropriate security standards.

6. Cookies & Tracking Technologies

6.1 The rezeki44 platform uses cookies and similar tracking technologies to enable core functionality, improve user experience, and for analytics purposes. The categories of cookies used include:

• Essential cookies: Required for platform functionality, including session management, authentication, and security. These cannot be disabled without impairing your ability to use the platform;
• Functional cookies: Remember your preferences such as language settings and game history to personalise your experience;
• Analytics cookies: Collect anonymised data about how Members navigate the platform to help rezeki44 identify areas for improvement. This data does not identify individual Members;
• Marketing cookies: Used only where you have given explicit consent to receive personalised promotional communications.

6.2 You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will materially affect your ability to use the rezeki44 platform, including logging in and processing transactions.

7. Data Retention

7.1 rezeki44 retains personal data for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulatory obligations.

7.2 The following general retention periods apply:

• Account registration and KYC data: Retained for a minimum of five (5) years following account closure, as required by anti-money laundering regulations;
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with financial record-keeping requirements;
• Communication and support records: Retained for three (3) years following the resolution of the relevant communication;
• Marketing data: Retained until consent is withdrawn, plus a reasonable period thereafter to document the withdrawal of consent.

7.3 Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised.

8. Data Security

8.1 rezeki44 implements the following technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure:

• 256-bit TLS/SSL encryption on all data transmissions between the platform and Member devices;
• Encryption at rest for sensitive data stored on rezeki44 servers;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of platform infrastructure;
• Multi-factor authentication requirements for internal administrative access;
• Incident response procedures with defined notification timelines in the event of a data breach.

8.2 In the event of a personal data breach that is likely to result in a risk to Member rights, rezeki44 will notify affected Members without undue delay after becoming aware of the breach, and will take prompt remedial action to contain and mitigate the impact.

9. Your Data Protection Rights

9.1 As a Member of rezeki44, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data rezeki44 holds about you, free of charge, once per twelve-month period;
• Right to rectification: You may request correction of inaccurate or incomplete personal data in your account;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to rezeki44's legal retention obligations;
• Right to restrict processing: You may request that rezeki44 limit the processing of your data in certain circumstances, such as while the accuracy of data is being contested;
• Right to data portability: You may request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider;
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing;
• Right to object: You may object to processing based on legitimate interests, including direct marketing, at any time.

9.2 To exercise any of these rights, contact the rezeki44 support team via live chat or email at [email protected]. rezeki44 will respond to requests within thirty (30) days. Where a request is complex or multiple, the response period may be extended by a further sixty (60) days, with prior notification.

10. Children & Minors

10.1 The rezeki44 platform is strictly restricted to persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory part of the registration and KYC process.

10.2 If rezeki44 becomes aware that personal data has been collected from an individual below the age of 21, the relevant account will be immediately closed, all data will be deleted in accordance with legal retention obligations, and any balances will be handled in accordance with applicable law.

10.3 If you have reason to believe that a minor has registered on the rezeki44 platform, please contact our support team immediately so that we can investigate and take appropriate action.

11. International Data Transfers

11.1 In the course of providing services to Malaysian Members, rezeki44 may transfer personal data to third-party service providers located outside of Malaysia. Such transfers are conducted only where appropriate safeguards are in place, including:

• Contractual clauses requiring the recipient to maintain data protection standards equivalent to those applied by rezeki44;
• Transfers to jurisdictions that have been assessed as providing adequate data protection by relevant regulatory authorities.

11.2 All third-party recipients of personal data transferred internationally are contractually prohibited from using such data for any purpose beyond that for which it was shared by rezeki44.

12. Amendments to This Policy

12.1 rezeki44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or platform operations. The date of the most recent revision is displayed at the top of this page.

12.2 Material changes to this Policy will be communicated to Members via a prominent notice on the platform and, where appropriate, by direct communication to the registered email address or mobile number. Continued use of the rezeki44 platform following publication of any amended Policy constitutes acceptance of the revised terms.

13. Contact & Complaints

13.1 For questions, concerns, or requests relating to this Privacy Policy or rezeki44's handling of your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 via the support widget on the rezeki44 platform
• Email: [email protected]

13.2 If you are dissatisfied with rezeki44's response to a privacy-related complaint, you may escalate the matter to the relevant data protection authority in your jurisdiction. rezeki44 will cooperate fully with any regulatory investigation into our data processing practices.

13.3 rezeki44 aims to acknowledge all privacy-related requests within two (2) business days and to provide a substantive response within thirty (30) days of acknowledgement.